Warranty Information

Limited Warranty:

rf IDEAS warrants to the original buyer of this product that the hardware and related software are free of defects in material and workmanship for a period of one year from date of purchase from rf IDEAS or from an authorized rf IDEAS dealer. Should the rf IDEAS products fail to be in good working order at any time during the one-year period, rf IDEAS will, at its option, repair or replace the product at no additional charge, provided that the product has not been abused, misused, repaired or modified. This warranty shall be limited to repair or replacement and in no event shall rf IDEAS be liable for any loss of profit or any commercial or other damages, including but not limited to special, incidental, consequential or other similar claims. No dealer, distributor, company, or person has been authorized to change or add to the terms of this agreement, and rf IDEAS will not be bound by any representation to the contrary. rf IDEAS SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF PURPOSE. Since some states do not allow such exclusion of limitation of incidental or consequential damages for consumer products, check the statute of the state in which your business resides. This warranty gives you the specific legal rights in addition to any rights that you have under the laws of the state in which your business resides or operates.

Additional Notes:

Surface Mount Readers: The surface mount form factor reader is designed to be mounted to a standard switch box using #6 screws. For alternative installations, the maximum allowable fastener is a #8 screw at 6.25in/lbs. Failure to comply with these recommended guidelines may cause the product to malfunction and void the warranty. (See Surface Mount box insert under Manuals and Documents.)

Warranty: View the rf IDEAS complete General Warranty here

Sales Terms Policy: View the rf IDEAS complete Sales Terms Policy 


rf IDEAS products which require Limited Warranty service during the warranty period shall be delivered to the nearest authorized dealer or sent directly to rf IDEAS at 1329 Gateway Drive, Elgin, IL 60124 with proof of purchase and a Return Materials Authorization (RMA) Number provided by rf IDEAS Technical Support Dept. Replacement parts or complete boards become the property of rf IDEAS. If the returned board or unit is sent by mail, the purchaser agrees to pre-pay the shipping charges and insure the board or unit or assume the risk of loss or damage which may occur in transit. The purchaser is expected to employ a container equivalent to the original packaging.