Contact technical support to resolve a specific issue.

We’ll ask you for contact information, the part number of the product you’re experiencing an issue with, and a description of the problem or question. You’ll receive a confirmation email, and the next available support agent will respond to your request within 24 hours.


Commonly Asked Questions

Where can I find documentation and tools for rf IDEAS products?

Visit our downloads page for access to firmware, drivers, configuration software, user manuals and more

Do I need to install additional drivers for rf IDEAS readers in standard keyboard emulation mode?

Our standard AKU/BKU models do not require any additional drivers. They obtain their driver from the OS and are recognized as a human interface device.

What frequency can rf IDEAS readers read?

Our readers can read 125 kHz and/or 13.56 MHz. Models that begin with RDR-6xxx read 125 kHz; RDR-7xxx read 13.56 MHz; and RDR-80xxx read both 125 kHz and 13.56 MHz.

Support Tools
Support Tools