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Support Center
Contact technical support to resolve a specific issue.
We’ll ask you for contact information, the part number of the product you’re experiencing an issue with, and a description of the problem or question. You’ll receive a confirmation email, and the next available support agent will respond to your request within 24 hours.
Where can I find documentation and tools for rf IDEAS products?
Visit ourdownloads page for access to firmware, drivers, configuration software, user manuals and more
Do I need to install additional drivers for rf IDEAS readers in standard keyboard emulation mode?
Our standard AKU/BKU models do not require any additional drivers. They obtain their driver from the OS and are recognized as a human interface device.
What frequency can rf IDEAS readers read?
Our readers can read 125 kHz and/or 13.56 MHz. Models that begin with RDR-6xxx read 125 kHz; RDR-7xxx read 13.56 MHz; and RDR-80xxx read both 125 kHz and 13.56 MHz.
Enables applications to communicate with WAVE ID® and WAVE ID® Plus readers by redirecting local COM port communications to the COM port of the reader.
Power Requirements: 802.3af Class 0 compliant Hub, Router, Switch or midspan PoE injector. *Power injectors are available over the counter in most computer hardware stores or from catalog providers*
It is recommended that the security provision which requires operators to logon with username and password be implemented. Using the pcProx Plus for Rockwell Automation®, logon is simplified , using the existing employee ID badge.
In FactoryTalk View SE, it is recommended that the security provision which requires operators to logon with username and password be implemented. Using pcProx Plus for Rockwell Automation connected to the monitor via the USB port, logon is simplified by using the existing employee ID badge. The employee then simply waves their ID badge at the reader which instantly initiates the logon process.
The Keystroke Output Capture Utility is used to observe a credential’s keystroke output, which will contain the full protocol. The keystroke output protocol is included. It defines where a specific card “id” and “password” are located in the keystroked output stream. The use of the utility is necessary for users or application developers who need to identify each credential’s card “ID” and associated card “password.”
The Keystroke Output Capture Utility is used to observe a credential’s keystroke output, which will contain the full protocol. The keystroke output protocol is included. It defines where a specific card “id” and “password” are located in the keystroked output stream. The use of the utility is necessary for users or application developers who need to identify each credential’s card “ID” and associated card “password.”
In PanelView™ 5000, it is recommended that the security provision which requires operators to logon with username and password be implemented. Using pcProx® Plus for Rockwell Automation connected to the PanelView terminal via the USB port, logon is simplified by using the existing employee ID badge. The employee then simply waves their ID badge at the reader which instantly initiates the logon process.
