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Support Center
Contact technical support to resolve a specific issue.
We’ll ask you for contact information, the part number of the product you’re experiencing an issue with, and a description of the problem or question. You’ll receive a confirmation email, and the next available support agent will respond to your request within 24 hours.
Where can I find documentation and tools for rf IDEAS products?
Visit our downloads page for access to firmware, drivers, configuration software, user manuals and more
Do I need to install additional drivers for rf IDEAS readers in standard keyboard emulation mode?
Our standard AKU/BKU models do not require any additional drivers. They obtain their driver from the OS and are recognized as a human interface device.
What frequency can rf IDEAS readers read?
Our readers can read 125 kHz and/or 13.56 MHz. Models that begin with RDR-6xxx read 125 kHz; RDR-7xxx read 13.56 MHz; and RDR-80xxx read both 125 kHz and 13.56 MHz.
