rf IDEAS Remote Card Reader Manager for Ricoh

Prerequisites

In order to use the rf IDEAS Remote Card Reader Manager for Ricoh, you must make sure that the MFPs you are wishing to remotely configure meet the following requirements.

Ricoh MFP Prerequisites

Component	Prerequisites
MFP	<strong>G2, G2.5 or G3 SOP</strong>
SmartSDK	<strong>Version 2.30 (and above) must be installed on each machine</strong>. The rf IDEAS Remote Card Reader Manager application is not compatible with SmartSDK versions lower than 2.30. If the SOP(s) you want to remotely configure do not have version 2.30 or higher, you will need to upgrade the SmartSDK to version 2.30 (and above) before you can remotely configure the SOP.
Firmware	<strong>Latest MFP firmware must be installed on each machine</strong>
HTTPS	<strong>HTTPS must be enabled on each MFP</strong>
Energy Saving Mode	<strong>Make sure Energy Saving Mode is set to 'Low Power Mode' or 'Off'. </strong> If the MFP is set to 'Sleep Mode' or Energy Saving 'On', then the Remote Card Reader Manager application will be unable to communicate to the reader while the MFP is in deep energy save / sleep mode.
SOP Application	<strong>Applications must use the CIS Interface of the SmartSDK Version 2.30 (and above)</strong>
rxconfServlet.zip Plugin	<strong>Version 3.8.8 must be installed on each SOP using SDK/J.</strong> Prior versions of the rxconfServlet.zip plugin may not be compatible. To ensure compatibility, please install rxconfServlet 3.8.8 on all MFPs you wish to remotely configure. If the MFP is using a 3rd party SOP application, that application must be able to install and run operations with rxconfServlet 3.8.8. You may encounter compatibility issues if the 3rd party SOP application is using a prior version of the rxconfServlet.zip plugin.

Download

Click the button below to download all the files and supporting documentation to remotely configure rf IDEAS readers.

In the download package, you will find:

The Remote Card Reader Manager Java Executable & Libraries
rf IDEAS CIS Plugins
Version 3.8.8 of the rxconfServlet.zip Plugin
.JSON File (parameters for CIS Plugins installation)
Sample Configuration Files
Sample CSV File for Multi-Device Configuration
End User License Agreement (EULA)

Download User Manual Directly

Download package for RCRM V1.4.0

Download

Technical Support

If you require technical assistance, please click the button below to submit a Technical Support ticket. An rf IDEAS technical representative will review your request and follow up with you in regards to your request for assistance.

Submit Ticket

Troubleshooting FAQs

rf IDEAS will post troubleshooting updates below as we gain technical feedback from end users. Be sure to check back periodically.

What port will need to be opened to use?

HTTP-80

Why can’t I deploy the CIS plugin on my IM 550?

After investigation, it was discovered that this MFP did not have the Version 3.8.8 of the rxconfServlet.zip Plugin installed. It had version 3.8.5. After installing the updated version 3.8.8, the SOP accepted the CIS Plugins via the rf IDEAS Remote Card Reader Manager application.

Why am I getting a 409 error when I send an .HWG+ configuration file?

A 409 error code indicates that you are trying to update an outdated reader. It is old and does not meet the rf IDEAS reader prerequisites. It is highly recommended that you update that reader with a more current rf IDEAS reader, as itemized in the rf IDEAS Remote Card Reader Manager User Manual.