FAQ Center

Notice of Potential Technical Issue Microsoft® Windows® 10 v1809

It has come to our attention that Microsoft’s® release of Windows® 10, version 1809, contains a bug that causes HID (human interface devices) to be denied access, which has interfered with our readers ability to function properly. However, Microsoft is aware of the issue and is currently working to release an updated version to correct the issue around February 26, 2019.

Recommended Actions
Last Updated: 1/28/19 


Cleaning Recommendations for Desktop and Surface Mount Readers

Get recommendations and guidelines for cleaning your desktop and surface mount devices.

Desktop & Surface Mount Cleaning Guide
Last Updated: 9/6/18 


Technical Support Guides

These How-To Guides have been created to easily assist you in troubleshooting your RF IDeas products.

Issue: How to Download & Install the USB Virtual COM Driver for Windows XP, 7, 8, 8.1, and 10
Resolution: Instructional Guide 
Last Updated: 11/4/15

Issue: How to Write Data to iCLASS™ Technology Cards or MIFARE Cards
Resolution: Instructional Guide 
Last Updated: 8/7/13

Issue: How to Connect and Disconnect a pcProx® Reader to or from VMware
Resolution: Instructional Guide
Last Updated: 8/16/13

Issue: How to Automatically Connect a Reader to a Citrix Environment
Resolution: Instructional Guide
Last Updated: 8/23/13