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Commonly Asked Questions
Where can I find documentation and tools for rf IDEAS products?
Visit our downloads page for access to firmware, drivers, configuration software, user manuals and more
Is there an app to store and manage the mobile credentials? Where do I download it?
Each of the solutions is a “mobile wallet” app. PACK ID, Safetrust and HID® Mobile Access can be downloaded from the Apple App Store or Google Play. However, the credentials will not be enabled until they are provisioned through the portal by the end-user admin. Once provisioned, the user will receive an e-mail with a link to activate the credentials.
Can the read range for each WAVE ID® Mobile Reader be adjusted? What is the maximum read range with the BLE technology?
Yes, the read range can be changed by adjusting the transmitter and receiver sensitivity with the rf IDEAS Mobile Configurator utility, and it also can be further adjusted on the mobile device through the management portal (PACK ID) or mobile app settings (Safetrust and HID® Mobile Access). The maxim range of the BLE technology used in our readers is 30m (~100ft), but in most cases a much shorter read range is preferable in order to enable true tap-and-go authentication experience.
Support Tools
Resources
Downloads
RCRM User Manual
rfIDEAS Fortune 500 Solution Brief
rfIDEAS Finance Solution Brief
rfIDEAS 2024 State of Passwordless Report WP
WAVE ID OEM Brochure B-801A
rfIDEAS_Manufacturing_Solution_Brief_UC612
rfIDEAS_KofaxCardReaderConversionGuide_P-5006
rfIDEAS_WAVEIDforKofaxOverview_PA-155
SmartCard_Manager_v2.0_User_Guide
SmartCard Manager v2.0
SmartCard Manager v2.0Last revision date: August 31, 2023
Size: 1.76MB
Version: 2.0.0
Application Type: Configuration software for LEGIC, Felica and MIFARE cards